Privacy policy

Privacy Policy

Overview

This Privacy Policy explains how we collect, use and protect your personal data when you visit our store or make a purchase. We are based in Zurich, Switzerland, and handle personal data under the Swiss Federal Act on Data Protection (FADP) and, where it applies, the EU General Data Protection Regulation (GDPR).

What we collect

Contact and order details: name, email address, phone number, billing and shipping address, and the products you buy
Payment information: handled by our payment providers; we don’t store your full card details
Account details: if you create an account
Messages: anything you send us by email or through our contact form
Device and usage data: IP address, browser type, device information and how you use our store, collected through cookies and similar technologies

How we use your data

To process, ship and deliver your orders
To handle returns, refunds and customer service requests
To send order and account updates
To prevent fraud and keep our store secure
To meet legal obligations, such as accounting and tax records
To improve our store and products
To send marketing emails, only if you’ve agreed to receive them

You can unsubscribe from marketing emails at any time using the link in any email.

Who we share your data with

We don’t sell your personal data. We only share it with service providers that help us run the store, including:

Shopify, which hosts our store
Payment providers
Shipping and delivery companies
Email and marketing services, if you’ve signed up
Authorities, when the law requires it

Some of these providers may process data outside Switzerland, including in the EU and the United States. Where this happens, we make sure appropriate safeguards are in place as required by law.

Cookies

Our store uses cookies to make the site work, remember your cart and preferences, and understand how visitors use it. Where required, we’ll ask for your consent before using non-essential cookies. You can manage cookies in your browser settings, though some parts of the store may not work without them.

How long we keep your data

We keep your data only as long as needed for the purposes above. Order and accounting records are kept for 10 years as required by Swiss law. Marketing data is kept until you unsubscribe.

Your rights

You have the right to:

Ask for a copy of the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data, unless we must keep it by law
Object to or limit how we use your data
Receive your data in a portable format
Withdraw your consent at any time

To make a request, email resellcold@support.com. You can also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC), or your local data protection authority if you’re in the EU.